For any information regarding the status of your parcel, please contact us
by email via our Contact page by selecting the Order Tracking option,
or by telephone on +33 4 74 694 694.
Packages sent by Materiel-velo.com are insured, regardless of the delivery method or carrier.
| TRANSPORTER |  |  |  |  |  |
|---|---|---|---|---|---|
| Delivery time Metropolitan France | 24-48 hours after dispatch | 24-48 hours after dispatch, Appointment at a date and time of your choice | 24-48 hours after dispatch | 24-48 hours after dispatch | 24-48 hours after dispatch |
| Delivery time DOM-TOM | No delivery | No delivery | 8 to 10 working days + customs clearance time | No delivery | 3 to 5 working days |
| Participation transport-packaging-recycling Metropolitan France | 4.99€ for orders under 70€ incl. VAT, 0.99€ for orders over 70€ incl. VAT | €9.99 for orders under £70 and £1.99 for orders over £70 incl. VAT. | 8.99€ for orders under £70 and £1.99 for orders over £70 including VAT. | €5.49 for orders under £70 including VAT, £1.49 for orders over £70 including VAT | |
| Participation transport-packaging-recycling <lt;strong>Overseas departments and territories | No delivery | No delivery | 33.33€ (please note that for large parcels, an additional charge may be applied) | No delivery | 80€ (please note that for large parcels, an additional charge may be applied) |
| Participation transport-packaging-recycling SWITZERLAND | No delivery | No delivery | €23.50 excl. VAT | No delivery | No delivery |
| Participation shipping-packaging-recycling BELGIUM | €5.99 for orders under €70 including VAT, €1.99 for orders over €70 including VAT | 6.99€ for orders under £70 and £2.99 for orders over £70 incl. VAT. | No delivery | No delivery | 4.99€ for orders under 70€ including VAT, 0.99€ for orders over 70€ including VAT |
| Participation transport-packaging-recycling LUXEMBOURG, ITALY, NETHERLANDS, ANDORRA, PORTUGAL | No delivery | No delivery | €9.99 for orders under €180 and €6.99 for orders over €180 including VAT. | No delivery | No delivery |
Contribution (transport - packaging - recycling) : £4.99 for orders under £70 including VAT, £0.99 for orders over £70 incl. VAT.
Delivery in Belgium: £5.99 for orders under £70 including VAT, £1.99 for orders over £70 including VAT.
No delivery outside mainland France & Belgium
Appointment at the date and time of your choice
Participation (transport - packaging - recycling): €9.99 for orders under £70 and £1.99 for orders over £70 including VAT. €6.99 for orders under £70 and €2.99 for orders over £70 including VAT.
No delivery outside mainland France & Belgium
Participation (transport - packaging - recycling): £5.99 for orders under £70 including VAT, £2.49 for orders over £70 including VAT.
No delivery outside mainland France
Contribution (transport - packaging - recycling): €8.99 for orders under €70 and €1.99 for orders over €70 including VAT.
Delivery to French overseas departments and territories: 8 to 10 working days
£33.33 (please note that an additional charge may be applied for large parcels)
Delivery to Switzerland (transport - packaging - recycling): £23.50 excl. VAT.
Delivery to LUXEMBOURG, ITALY, THE NETHERLANDS, ANDORRA, PORTUGAL, contribution (transport - packaging - recycling): £ €9.99 for orders under £180 and €6.99 for orders over £180 incl. VAT.
80€ (please note that additional charges may apply for large parcels)
Delivery to French overseas departments and territories only
OUR CARRIERS
Colissimo, Chronopost & DPD
Colissimo
Delivery that is 100% tailored to online shoppers, with the least possible impact on the environment. Home delivery or pick-up point, the choice is yours! What are the advantages?
+ Delivery within 48 hours in France
+ Flexible delivery: hand delivery, letterbox delivery, post office delivery, pick-up point or parcel locker.
+ Redelivery service if the recipient is absent.
+ Approximate return times: 3 days
Colissimo Pickup
Make your life easier by having your parcels delivered and dropped off at a Pickup point near you. Parcels are stored securely in the locker and are available 24 hours a day, 7 days a week, so you can collect them at a time that suits you.24 hours a day, 7 days a week, so you can pick them up at your convenience. What are the advantages?
+ Delivery within 48 hours in France
+ 17,000 pick-up points in France.
+ 1,000 lockers
Chronopost
Established in the French overseas departments since 1991, Chronopost is the leader in express transport with the best network in overseas territories. The Chronopost advantages
+ Express delivery
+ online tracking
+ home delivery, delivery to your place of work or to a Pickup point.
DPD Pickup
By choosing DPD Pickup, you choose where and when to collect your parcel from over 5,000 local shops (tobacconists/newsagents, grocery stores, florists, etc.)
The advantages of this network:
+ Long opening hours for parcel collection (75% of collection points are open between 9am and 7pm).
+ Collection points open at weekends: 100% of our points are open on Saturdays and nearly 50% on Sundays.
+ A 9-day storage period at the pick-up point for greater flexibility.
+ End-to-end delivery management with SMS or email notifications as soon as your parcel arrives at the collection point.
DPD Predict
With DPD Predict, we guarantee intuitive and interactive operation:
+ Select DPD Predict when choosing your delivery method during checkout.
+ Enter your mobile phone number in the field provided.
+ As soon as your order is dispatched, you will receive a text message offering you delivery dates and time slots.+ You can select the one that suits you best by replying "1" or "2" by text message (standard text message price) or by going to www.dpd.fr/destinataires for more options: delivery on other dates, to another address, to a Pickup point, to a neighbour or to a DPD agency.- On the day of delivery, you will receive a text message reminding you of the time slot you have chosen.|>
AVAILABILITY AND SHIPPING TIMES
more information
Each product listing includes a label indicating whether the product you want is in stock or needs to be restocked.
| STATUS | DETAIL |
|---|---|
| 24-hour shipping | Products are shipped within 1 working day in 99% of cases. |
| Shipping 2-4 days | Products require restocking and are shipped within 2 to 4 business days in 99% of cases. |
| Shipping 4-6 days | Products require replenishment and are shipped within 4 to 6 business days in 99% of cases. |
| Out of stock | The product is out of stock and needs to be replenished by one of our suppliers. As delivery times vary depending on the supplier, please call us on 04 74 694 694 to find out the exact delivery time. |
ORDER RECEIPT
express reservations or refuse a parcel if necessary
If you find that the package delivered to you is damaged, you can make a reservation with the carrier or refuse to accept the package.
These procedures may vary depending on the carrier and the delivery method you have chosen.
1 - Your parcel is damaged: reservations or refusal to accept
Please note that it is very important to make your reservations in writing to the carrier in order to assert your rights and facilitate your claim.
We invite you to describe in detail the reasons for your reservations or refusal to accept the parcel: crushed parcel, clearly opened during transport, perforated or torn on one or both sides, abnormal noises suggesting a broken item, etc.
PLEASE NOTE: The words "subject to unpacking" have no legal value. Only the condition of the package can be taken into account to justify the issuance of reservations or refusal of delivery.
2 - The contents of your package are damaged (after issuing reservations)
If, after issuing reservations about the condition of your package, you find that its contents are damaged or that part of its contents are missing, you have 48 hours to report the incident to our customer service department and to the carrier. After this period, your request will not be taken into account.
PLEASE NOTE: you must have made a reservation upon receipt of the parcel.
DPD, Chronopost and Colissimo Pickup point-relais
- You can make a written complaint to the establishment that received your parcel, which will enable you to assert your rights in the event of a claim.
- The staff of the establishment that received your parcel are not authorised to supervise the opening of the parcel.
- You can refuse to accept the parcel if it is clearly damaged.- You can make a written complaint to the Post Office staff.
- Post office staff are not authorised to supervise the opening of the parcel at your home; however, you can ask to inspect the parcel at a post office under the supervision of authorised staff.
- You can refuse to accept the parcel if it is clearly damaged.
Chronopost home delivery
- You can make a written complaint to the carrier.
- You can inspect the parcel in the presence of the delivery person.
- You can refuse to accept the parcel if it is clearly damaged.
DPD Predict home delivery
- You can make a written complaint to the carrier.
- Delivery drivers are not authorised to supervise the opening of parcels, but may sometimes agree to do so.
- You can also refuse to accept the parcel if it is clearly damaged.
