Every bike is checked by our technicians before it is delivered to you.
Here is a step-by-step guide to what happens between the time you place your order and the moment you take your first pedal stroke.
preparation in the workshop
From the box to the road, your bike is assembled and checked part by part in one of our Materiel-velo.com workshops : from customising the gear ratios and upgrading components such as the wheels, to adjusting the bike to your measurements and adding national identification – everything is possible, and everything is delivered ready to ride.
- Bike assembly
- Fitting to measurements and adjustments
- Software updates (Shimano, Di2, SRAM AXS, Fazua, Bosch motor systems, etc.)
- National registration of your bike via the FNUCI-approved Bicycode system
Watch the assembly video 
Careful packaging of the
The bike is then handled by our order fulfilment team; it is dispatched fully assembled, secured and protected in a specialised cardboard box for all deliveries within mainland France.
For international deliveries and the French overseas departments and territories (DOM-TOM), the bike is sent in a smaller box; upon receipt, you will need to adjust the handlebars, fit the seatpost and attach the wheels. All our bikes are delivered with a maintenance log Materiel-velo.com to help you keep track of your servicing.
- Packaging
- Protection
- Maintenance log
3.expedition
Your parcel has been handed over to our partner courier. Delivery times are between 1 and 3 days in mainland France and 5 to 15 days for the French overseas departments and territories and abroad. On the day of delivery, you will receive an email and a text message with a tracking link and the delivery time. All our parcels are insured to ensure you have the best possible customer experience (out of the last 1,000 consignments, no disputes have been reported).
- Order tracking
- Fast delivery
- Insured parcels delivered against signature
DELIVERY To your door
For home delivery: check the box in the presence of the delivery driver and note any damage to the box on the delivery note before signing. Open the box and get cycling!
DELIVERY to an MV shop
For collection from one of our shops, a member of our team will contact you to arrange an appointment for you to collect your bike in person.
