How can I find Materiel-velo.com promo codes and newsletters?
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Cheaper elsewhere?
If you find a cheaper price elsewhere, please contact us before finalising your purchase so that we can look into the possibility of offering you a better price.
|>Full details on the low price guarantee procedure at Materiel-velo.com.
What are the shipping costs?
Shipping costs are reduced for orders over £70 in the UK. Otherwise, a contribution of £5.99 is required for delivery to a pick-up point, or £9.99 for home delivery. With Materiel-velo.com, your purchases are insured during shipping (please check the condition of the equipment upon receipt of the package). Furthermore, in the event of a product being returned due to a warranty issue, we will cover your shipping costs (for products with a purchase price of over £100) if the manufacturer accepts the warranty claim.lt;br />
For French overseas departments and territories and international deliveries, see the prices on this page, which contains all the information about shipping costs.
What is the average shipping time?
Usually 1 to 2 working days, but depending on our suppliers, this time may exceptionally be longer (maximum 20 working days). You will be notified when your order leaves our warehouse and will receive a tracking number.
For French overseas departments and territories and Europe, delivery times are extended by one week.
Find all the information about Materiel-velo.com delivery times.
How to track your order?
To track your order, log in to the "My Account" then "History" and "Order details". Click on "details" opposite the relevant order to track the progress of your order.
What happens if an item is out of stock?
If a product is unavailable from our suppliers, we will inform you as soon as we know and offer you either a refund (immediate by cheque or credit card) or a substitute product, even if it is more expensive.
What guarantees are provided on the items?
Items come with a standard 1-year manufacturer's warranty, sometimes longer. Furthermore, at Materiel-velo.com, we cover the return shipping costs for any warranty issues for items purchased for more than £100 (if the manufacturer accepts the warranty claim).|>
How do I request after-sales service?
The entire service procedure at Materiel-velo.com is detailed on this page.|>
What payment methods are available?
By credit card, Visa, Master Card, bank transfer and cheque.
Find all the information about the various payment methods offered by Materiel-velo.com.
How secure are payments on the website?
Card payments are made directly on the secure CIC website; your card number is not transmitted via our website. Secure 3D Secure payment.
Find all the information about the different payment methods offered by Materiel-velo.com.|>
A refund or exchange?
You have 30 days from the date of shipment of your order to return a product to us for a refund (valid on all products) or to exchange it.All the terms and conditions for exchanging or obtaining a refund at Materiel-velo.com.
How do I return a product?
To return a product, you must send it to the address listed on the Materiel-velo.com website.
The procedure is simple:
Log in to the "My Account" section, then "Order history and details". Click on "details" opposite the order concerned to select the product(s) to be returned, then click on "Generate a return". Print the return slip and enclose it with the parcel. You will be notified by email of the status of your return.|>
All the details of the procedure for returning a product to Materiel-velo.com.
