Reviews of the shopping experience on our website and of products are only available to Materiel-velo.com customers. Only products purchased during your order will be submitted to you to collect your feedback.
To post a review, Materiel-velo.com customers must enter a title, a comment and a rating from 0 to 5. Only complete reviews will be taken into account.
Reviews posted on the Materiel-velo.com website are moderated by our advisors before publication.
Reviews will not be edited; they will be published in their entirety or disabled if they are deemed to be in breach of this policy.
Review comments are a space for customers to express their opinions; please respect everyone's opinion.
We encourage customers to remain courteous when writing their reviews. If this is not the case, our advisors will have to refuse your review. If you have any complaints about our services/products, please contact customer service.
Each customer who has placed an order will receive an email from our partner "La Société des Avis Garantis" asking for their overall shopping experience on the site, and a second email from us asking for their opinion on the products.
INFORMATION ON WRITING A REVIEW
moderation policy
We recommend that you:
- - not disclose your identity or contact details: email address, telephone number, address.
- - only describe your overall shopping experience when writing your review on the website: catalogue, offer, service, etc.
- - only talk about the products and your own experience with them in product reviews: ease of use, comfort, performance, etc.
- - write your comments with care (spelling, typography), avoiding "text message" language and respecting the law and public order
- - Do not write your messages in capital letters, as this is equivalent to shouting on the Internet.
MATERIEL-VELO.COM RESERVES THE RIGHT TO DELETE:
- - reviews on the website that are not related to the purchasing experience: complaints, product, etc.
- - product reviews that are not related to the use of the product: off-topic comments such as delivery, order, etc.
- - aggressive or rude comments, direct attacks or any form of denigration, defamation, discrimination, etc.
- - partial or total reproduction of copyrighted content.
- - attacks against Materiel-velo.com staff.
- - Criticism of moderation.
- - Messages of an openly advertising nature.
By submitting your reviews to Materiel-velo.com, you declare and confirm:
- - that you are the sole author and owner of the intellectual property rights of this content.
- - you have voluntarily waived all "moral rights" you may have in this content.
- - that all content you have submitted is accurate.
- - and that the use of the content you provide complies with this charter and does not harm any person or entity.
Regular failure to comply with these rules may result in a warning from our team. If repeated warnings are ignored by the customer, they will no longer be able to submit reviews. Customers may report any comments that do not comply with our policy to us at any time via our contact form.|>
PUBLICATION DELAY
review validation
Our team tries to validate reviews within 2 to 3 working days.
All customers will be notified when their review has been validated and published or rejected.
Internet users who believe that their review has been moderated incorrectly may write to us, after reviewing the moderation policy, to understand the reason for the refusal, via the contact form.
DISCOUNT COUPON for products
your product review rewarded
Materiel-velo.com will offer a €5 discount voucher to be used on a future order for every 5 product reviews validated by our team. Reviews about the shopping experience with our partner will not be taken into account. This discount voucher will be valid for 1 month from the date of receipt of the voucher by the customer corresponding to the last confirmed product review. The minimum order amount must be £50 including VAT, excluding shipping costs, to qualify for the discount. We look forward to reading your reviews, the Materiel-velo.com community
