RG SAV 02 - 02/04/24 Return for repair DT PR1400 wheels PICHON

I have been a customer since 2016 and I have rarely had to call on them. This time it's a pair of wheels whose spokes were not tightened (This is the 2nd time with this same Swiss brand). Total coverage (no fees, only the latex product that I had to remove when disassembling the tubeless). Honestly, it's the BEST. Moreover, they are available by phone and they do not hesitate to respond to us by email later when they do not have the information directly: You can't ask for better! (Translated review)

Professional team that quickly takes into account your after-sales service. Thank you bike equipment. (Translated review)

Really effective and serious after-sales service. Very professional. (Translated review)

Hello, After 1 month of use my opinion is very mixed. When it works it's perfect. However, the startup was laborious with a persistent bug requiring assistance from Sigmasupport. Then in recent days, the sensors are no longer recognized or only for a few seconds. It resets itself. I changed the batteries of the sensors. Another reset with all the information to complete. I will test a few more outings but it smells like a return to customer service. Too bad, given the price and the advertised characteristics, for now I am disappointed. (Translated review)

Quality and responsiveness of customer service. Efficient and quick team (Translated review)

Lack of centerlock nut for a MTB brake disc. After contacting them, the customer service of Materiel-velo.com reacted quickly and without fuss by sending me the nut. Thank you! (Translated review)